DogCatSupply.com Shipping Policy
Canada Shipping Policy
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DogCatSupply.com Guarantee & Return Policy
Our guarantee and return policy is simple and straight forward. We stand behind all the products we sell. Our mission is to ensure your shopping experience is enjoyable and hassle free. In the event a product is damaged, defective or as a result of a shipping error please contact as soon as possible so we can make the appropriate corrections.
Many items may be returned if we are notified within 7 days after your receipt of product. Since the majority of products we sell are treat and food related items we are unable to accept returns beyond the 7 day grace period. You will need to contact us at firstname.lastname@example.org or by phone at 860-236-5587 for a return authorization. Please note that only unopened items in their original condition may be returned. This is necessary to insure safety and sanitary standards are maintained. Chew toys, bulk and natural treat items may not be returned for the same reasons specified above. Special orders cannot be exchanged or returned. Please enclose a copy of the original invoice with your return. Please let us know why you are returning the product.
Return shipping costs are non-refundable unless of course it is our error. We are not responsible for lost or damaged return packages. We encourage use of the United States Postal Service for your returns.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information, along with the pages of our website that you have visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe at Dog Cat Supply. Our Secure Sockets Layer (SSL) encryption software is the industry standard and among the best software available today for secure ecommerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.